Customer service at Lowes has been going the wrong way for years.
Take the store in Crossville, TN as an example.
Try to find somebody to help you. Ask a couple of questions on some basic items.
I shop at Home Depot in Cabo San Lucas often. Most of the associates can speak English. Service is dam good. Associates will actually walk with you to find the item being sought.
I can't understand half the Lowes employees in Crossville.
The theft of merchandise in the Crossville store is truly despicable.
The rampant and brazen thefts that occur there so often are what we pay for as consumers.
Across the street at WalMart in Crossville, they estimate that in 2025 they were vandalized via theft, of over $1,000,000.00 in merchandise!
Stunning number.
You live amongst these heathens as I do. Encounter them everywhere, church, schools, restaurants, businesses.
Hard to believe isn't it. America. 2026. God help us.