The following email from Airtran lays out why I will never fly AIRTRAN again. I had one bag that was 1 inch (ONE) over the allowable size.......63 inches versus the 62. I was charged $65 in a morning "robbery" at the AIRTRAN check-in counter. That specific suitcase met the weight requirement and has taken me all over the world without being hi-jacked like this. In fact, just this week I booked over $1,800 of flights on routes that AIRTRAN flies. I will pay more to fly on competitors jets. Sometimes in life you just have to take a stand against being robbed.
Dear Mr. Parisian,
I am in receipt of your letter dated May 1, 2007. On behalf of AirTran Airways, please accept my apology for any disappointment that you experienced during your recent travel.
All customers traveling on AirTran Airways are restricted to one carry-on item and one personal item. Personal items include handbags, umbrellas, walking sticks, crutches, coats, cameras, reading matter, infant food, briefcases, and laptop computers. No carry-on item may exceed overall dimensions of 55 inches (Height + Length + Width) and must fit under the seat or in the overhead bin.
For each fare-paying customer, AirTran Airways allows two (2) checked pieces free of charge, with size limitations. The maximum weight is 50 pounds and maximum size is 62 inches (length + width + height).
Excess baggage is charged at the rate of $50 for each piece checked there after. Oversize and overweight baggage is accepted, subject to some limitations and fees. Overweight baggage is accepted at the following rates per bag: $25 from 51 to 70 pounds and $65 from 71 to 100 pounds. Oversize baggage is accepted up to a maximum size of 80 inches for a fee of $65 per bag.
I am sorry that you were not aware of our baggage policy as it can be found on our website, ticket jackets and on signage at the airport. Our baggage policy is to be maintained system wide. Our Atlanta agents were correct in applying the oversize luggage fee; therefore, I must respectfully decline your request for a refund of that amount.
Your patience and understanding regarding this matter are appreciated.
Sincerely,
Susan M. XXXXXX
AirTran Airways
Customer Relations Specialist
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